Last Sunday was very upsetting for Electric Zoo goers. Due to the weather, Electric Zoo and New York City officials had to shut down the third day. This was very upsetting to everyone as the weather apparently cleared up not much long after. Our own editor, Tim Veiga wrote an open letter to Electric Zoo about his terrible experience. After some time, Electric Zoo has decided to refund guests for the third day. They also are waiving the service fee with their cashless service. Here is what they wrote on Facebook:
Electric Zoo will offer refunds for Sunday only ticket holders, the Sunday portion for 2 day ticket holders, and the Sunday portion for 3 day ticket holders. In addition, ALL cashless top-ups will begin refunding tomorrow, with the $5 service fee waived.
We regret that we had to make the tough decision in collaboration with NYC city officials to evacuate Sunday’s show, with no re-entry, due to dangerous and severe weather conditions, including lightning strikes and high winds. We had a great two plus days and thank everyone for dancing with us again this year. Please stand by while we finalize the refund process, more information coming soon.
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